"Thank you for the terrific service you provided to me this past summer and fall with the shipment of my great aunt's cedar chest from my apartment to my sister in Kansas City. Had I known that it would be so painless, I would have done it much earlier. But in particular, I thank you for following up with [the carrier] to confirm their delay in delivering in Kansas City, and for obtaining a rebate to reflect their failure to deliver in a timely fashion."
— J.A.